Return and Exchange Policy
Return & Exchange Policy
1. Returns & Exchanges
Customers may request an exchange within 24 hours from the date of receiving the order. Customers may also request a return within 6 hours from the date and time of receiving the order, subject to the following conditions:
- The product must be in its original condition.
- The security seal must be completely intact and unopened.
- The product must not have been used.
- The customer is responsible for shipping costs related to the return or exchange.
2. Non-Returnable & Non-Exchangeable Cases
Returns and exchanges are not accepted in the following cases:
- The product’s security seal has been opened.
- The product has been tried or used.
- The product has been damaged due to improper storage or misuse.
These exclusions are applied in accordance with applicable e-commerce regulations and for health and safety reasons.
3. Damaged Products or Store Errors
If the customer receives a damaged, defective, or incorrect product, or a product that does not match the specifications or order, the customer is entitled to request a return or exchange.
In such cases, the store will cover all shipping costs, and the full order amount will be refunded after the product has been inspected and the issue has been verified.
4. Refund Process
After the returned product is received and inspected by the store, the return request will be processed. The refund will be issued using the same payment method used for the original purchase, or via bank transfer when necessary.
The refund will be processed within a maximum of 14 days from the date the store receives the returned product.
This policy has been prepared in accordance with the provisions of the E-Commerce Law and its Implementing Regulations applicable in the Kingdom of Saudi Arabia, as issued by the Ministry of Commerce, while taking into account consumer rights and applicable regulatory requirements.